Steps recommended for resolving complaints or concerns:

• Contact appropriate school staff: Depending on the nature of your complaint/concern, the first contact should be the school staff directly involved with your child's education (i.e., teacher, guidance counselor, child study team member, etc.), followed by the school principal if the issue is not resolved.  
• Contact district superintendent/charter school lead: If you are unable to achieve a resolution at the school level, then contact the office of the superintendent/charter school lead in the district/charter school office, followed by the board president, if the complaint/concern involves the superintendent.
• Contact the Executive County Superintendent of Schools Office: The County Office should be contacted only when you have exhausted all avenues in the school district. 

Please note that the County Office will ask all individuals with a complaint if they have followed the above steps. If the appropriate steps have not been taken, the caller will be referred to the appropriate school district board of education office.

Please see the following links for parents/families to assist with questions and concerns regarding special education and/or HIB

• https://www.nj.gov/education/specialed/parents/ 
• https://www.nj.gov/education/safety/sandp/hib/ 

NOTE: The County Office does not directly resolve the public's complaints and/or concerns.  For professional courtesy and in accordance with appropriate procedures, all callers are referred to their local school districts in an attempt to give them the opportunity to resolve the issue before involving County Office staff.

For additional information, please refer to the Department of Education webpage on "Navigating Your School System."